Shipping policy

Order Modification, Cancellation, and Shipping Policy

1. Before the Order is Sent to Production:

Order Changes: You may cancel or make changes to your order within 12 hours of placing your order. Including adding or removing products, updating shipping details, or changing the shipping method through your account with us, as long as the order hasn’t been sent to production.

In case your order is ‘On Hold’ please send us an email with your name, order no. and address and the changes you’ll like to make we’ll amend the order for you.

2. After the Order is Sent to Production:

Cancellation: Once the order has been sent to production, it may not be possible to cancel it as our print providers may already be working on fulfilling the order. You can click on the order in your account and follow the “Cancel order” procedure. If an automatic cancellation isn't possible, our Support Team will contact the Print Provider to request a cancellation and refund. 

Please note that cancellation may not be possible if the order has already entered the production process and refunds will be handled on a case by case basis.

3. Address Change: 

Address changes are currently not possible so please make sure that you enter your current address correctly before placing your order. There will be no refund or exchange eligible for delivery to an incorrect address.

Note on Cancellation and Changes:

Any edits or cancellations are subject to the production status and may be limited once the order has reached production.

Thank you for understanding our policies. Should you have any questions or require assistance with your order, please do not hesitate to contact us.