Refund policy

Thank you for shopping with us! Since all our products are custom made based on your order we request you to please carefully review our return policy below to avoid any confusions or misunderstandings.

1. No Returns or Exchanges for Incorrect Choices:

We do not offer returns or exchanges due to buyer's remorse. As all our products are printed on order we urge you to carefully consider your purchase as we cannot accept returns or exchanges if you ordered the wrong size, colour, or simply changed your mind.

1. Damaged Products or Manufacturing Errors:

If your item is damaged or has a manufacturing error, please contact us within 15 days of product delivery. We offer a free replacement or a refund. Make sure to fill out the “Submit issue” form on our website and include a clear photo showing the issue.

1. Multiple Products with the Same Issue:

If there is an issue affecting multiple products with the same design, please provide an additional photo or video of all affected items visible in one frame. This will be required for confirmation purposes.

1. My order status says delivered but I haven’t received my item:

If there's a problem with your delivery, please ask the delivery company using your tracking number to find out what happened. Then, let us know what they said. Once we send out your order, it's up to the delivery company to get it to you, but we'll still try our best to help if there are any problems.

1. Tolerance in Print Placement for DTG Products:

Please note that there may be a tolerance of 0.5" for print placement. Minor variations in the placement of the print will not be considered defects.

1. Refunds:

Refunds will be processed to your original payment method. However, please note that this may take between 15 - 30 days to hit your bank account.

1. Contact Us:

If you have any questions or concerns regarding your order or our return policy, please don’t hesitate to contact us. We are here to assist you!

Please understand that by placing an order with us, you agree to this return policy. Thank you for your understanding and for choosing our products!